On the morning after a very rare snowstorm in the Raleigh/Durham area, twelve people braved the elements and made their way to Carolina Cafe & Bakery for the first Social Media Breakfast – Raleigh.
The conversation was amazing and we all learned from one another.
Several interesting topics came up. We discussed whether or not companies should have guidelines that detail how employees can use social media and there were proponents on both sides.
“If you allow a person to answer the phone, they should be able to have a twitter account,” said Duke Williams who goes by @Williduke on twitter. Duke stressed the importance of having multiple accounts for your business, all focusing on a very specific niche. (products, customer service, etc…)
We all agreed that having multiple staffers on twitter responding to customer issues could be a problem if they all respond to the same inquiry, and it could be an even bigger problem if they aren’t on the same page and the responses aren’t in sync.
We also talked about innovative ways to use video, and that conversation was chronicled in this post, by my co-organizer Kipp Bodnar. That conversation was sparked by Eric Miltsch of Auction Direct who was visiting from New York.
We are definitely looking forward to next months event and will post that information as soon as it’s confirmed.
Stay social, and keep eating breakfast!
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[...] media guidelines, twitter This is a question that sparked a great conversation at the inaugural Social Media Breakfast Raleigh that I co-organized with fellow social media enthusiast, Kipp [...]