Thought-Provoking.
Brain-Filling.
Mouth-Watering.
Social Media Breakfast East Bay
- Date: Wednesday, July 15, 2009
- Hours: 8:00-10:00 am
- Location: Cesar restaurant, 4039 Piedmont Avenue, Oakland, CA 94611
- Cost: Free (thanks to sponsorship by George P. Johnson)
- Event tag: #
Frank Eliason and his team at Comcast have made headlines helping customers who complain about Comcast service on Twitter. However, critics argue that such an approach to customer service won’t scale. After all, the number of complaints the team addressed in a year is slightly more than the total number of customer service reps employed by Comcast; the complaints answered on Twitter is a mere drop in the bucket compared to the total number that come in by phone.
But Salesforce.com has integrated a Twitter search into its customer service module, so every customer service rep, in addition to handling calls, can respond to problems people raise on Twitter, with direct access to the customer service database integrated into the module. Can this be the solution to scaling Twitter-based customer service?
Tom Wong, Vice President, Dreamforce, Customer Marketing Programs at Salesforce.com and author of “Salesforce.com for Dummies,” will be our guest speaker at the second Social Media Breakfast East Bay event.
The San Francisco EAST BAY Social Media Breakfast is being organized by Shel Holtz and Kenny Lauer. It brings together all kinds of folks: social media experts, newcomers and enthusiasts, for a morning of eating, stimulating dialog, sharing, and learning. Did I mention eating?
Ok who is welcome? See if you fit into one of these: Marketers, PR pros, entrepreneurs, bloggers, videobloggers, podcasters, students, new-media enthusiasts, Twitterers, community managers, recruiters, and online social networkers.
The breakfast is free thanks to George P. Johnson’s sponsorship, but seats are limited. Please reserve yours at our by clicking here–>Eventbrite listing.
Sponsor
*** Our special thanks to our generous sponsor,George P. Johnson Experience Marketing
Special thanks
** Finally, a big thank you to Richard, Diane, and everyone at Cesar restaurant for accommodating us.